- What shipping and delivery options you offer?
- When will you ship my order?
- How will you pack and ship my order?
- If I refuse a package, or if my order is somehow returned to you, what happens next?
- Can I request that USPS hold my package(s) or have a package re-routed to a different address?
- Do you ship internationally?
- How much does shipping cost?
What shipping & delivery options you offer?
We offer the following shipping & delivery options:
- USPS First Class Mail (2 - 10 business days).
- USPS Priority Mail (2 - 4 business days).
- USPS Express Mail (1 - 2 business days).
- USPS First Class International Mail (7 - 14 business days).
- USPS Express International Mail
When will you ship my order?
All listed shipping times are after production. Our shipping cutoff time is 11:00AM CST. In general, we will process and mail out your order within 1-2 business day. Orders with payment received on Tuesday to Thursday before 11:00AM CST will be mailed out next day. We are closed on weekend, so payment received after Friday 11:00AM CST to Monday before 11:00AM CST will be mailed on Tuesday. Due to the wild variations in our product line, some orders must be produced after they're ordered. While production times typically only take 24 hours, they can stretch to longer times during the holidays. Once your order is shipped, we will not be able to control its time in transit.
For your convenience, our shipping system will automatically email you when your order has shipped, with USPS Delivery Confirmation (if available). If you have any questions about a shipment, or would like to request that your order be shipped using an alternate method (FedEx, UPS), feel free to contact our Shipping Department.
How will you pack and ship my order?
Your order will be mailed in a rigid stay-flat envelope to protect it from bending or damage during transit. Unless you choose Express Mail, all orders are mailed via USPS First Class Mail. The estimated transit time may vary, particularly during peak periods and will be affected by weather condition. We are not responsible for any delay by carrier.
If I refuse a package, or if my order is somehow returned to you, what happens next?
- If the shipment is "returned to shipper" and we receive the package, the e-mail address on the account will receive a notification about the returned package. Upon your request, we'll resend your order with applicable shipping and handling charge.
If the package was refused or if we do not hear from you within 10 business days of the email notification, the full amount excluding shipping fee will be credited back your credit card. This will automatically generate a Return Merchandise Authorization number and a refund invoice. If not all of the items are refused then only the items received back will be refunded.
Can I request that USPS hold my package(s) or have a package re-routed to a different address?
We do not give USPS consent to hold packages for customers to pick-up at their USPS facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly DecalSkin.com will not request that a package be re-routed to another location once it is in transit to the shipping address requested on the original order.
Do you ship internationally?
Yes. We ship internationally. For international orders, the only shipping method available with tracking service is USPS Express Mail International. All other shipping options are not traceable and DecalSkin.com will not be responsible should a package is lost in transit. Most international orders are delivered within 7-14 business days. Rates do not include European Union customs duties, VAT, and any other local taxes and/or duties, if applicable. We only charge you for the cost of shipping your package.
How much does shipping cost?
The price for shipping varies based on the items and item quantities in your cart. To get a shipping estimate, click the My Cart link located at the top of any DecalSkin.com page. Enter your destination and click on the Get a Quote button to get an instant shipping estimate. During the checkout process, you will be presented a page with all shipping, handling, and taxes for your review before any charges are made to your account.